Support
We're here to help you go live.
Contact us: email probrostraders@gmail.com and we'll typically reply within 1–2 business days. Please include your device model, Android version, and a description of the issue.
Getting started
- On the home screen, choose your platform (YouTube, Facebook, Twitch, Kick, Restream, or Custom RTMP).
- Paste your stream key — the server URL is pre-filled for popular platforms.
- Choose your source: Camera, Screen, or a Video file.
- Tap Go Live. To record locally instead, use Screen Record from the bottom bar.
Where to find your stream key
| Platform | Where to get the key |
|---|---|
| YouTube | YouTube Studio → Go Live → Stream → copy the Stream key. |
| Twitch | Creator Dashboard → Settings → Stream → Primary Stream key. |
| Live Producer → Streaming software → copy Stream key. | |
| Kick | kick.com → Settings → Stream → copy the Stream URL and Stream key. |
| Restream | Restream dashboard → copy your Restream stream key (it forwards to every platform you've connected). |
| Custom RTMP | Paste the full server URL and key from your provider. |
Troubleshooting
“Stream key rejected” or it won't connect
Copy a fresh key from your platform, make sure your live event is actually started on the platform, and confirm the server URL is correct. Some networks block standard RTMP — try a different network if needed.
The picture looks soft or keeps buffering
Your upload speed may be too low. Use Tools → Upload Speed Test to measure it and apply the recommended settings, or lower the resolution/bitrate in Settings. Keep Adaptive Bitrate on.
A video file won't stream
The file must be H.264 video + AAC audio (most MP4s are). Try another file or convert it first.
How do I record my screen instead of streaming?
Tap Screen Record on the bottom navigation. You can add a facecam, draw on screen, and use Game Mode for smooth gameplay capture. Recordings save to your device gallery.
Subscription & billing questions
Manage or cancel anytime in Google Play → Subscriptions. To restore a purchase on a new device, use the “Restore Purchases” option in the app. See subscription terms.
How do I delete my data?
Streamza has no account; all data is on your device. Clear it via Android Settings → Apps → Streamza → Storage → Clear data, or uninstall the app. See the Data Deletion page.
Still need help?
Email probrostraders@gmail.com with your device model, Android version and a short description (a screenshot helps). We'll get back to you.
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