Support
We're here to help you go live.
Contact us: email [email protected] and we'll typically reply within 1–2 business days. Please include your device model, Android version, and a description of the issue.
Getting started in Web Studio
- Open Web Studio and claim one of the free live slots, no account needed.
- Upload your video file (MP4, MOV, MKV or FLV, up to 1.5 GB).
- Paste your stream key. The server URL is pre-filled for YouTube, Twitch and Facebook.
- Turn on loop forever for a 24/7 channel, then start the stream. You can close the browser afterwards.
Step-by-step walkthroughs: streaming a pre-recorded video live, running a 24/7 channel, and multistreaming to three platforms.
Getting started in the Android app
- On the home screen, choose your platform (YouTube, Facebook, Twitch, Kick, Restream, or Custom RTMP).
- Paste your stream key. The server URL is pre-filled for popular platforms.
- Choose your source: Camera, Screen, or a Video file.
- Tap Go Live. To record locally instead, use Screen Record from the bottom bar.
Where to find your stream key
Quick reference below. The full stream key guide has the exact click path for every platform, plus what to do when a platform gives you one joined URL.
| Platform | Where to get the key |
|---|---|
| YouTube | YouTube Studio → Go Live → Stream → copy the Stream key. |
| Twitch | Creator Dashboard → Settings → Stream → Primary Stream key. |
| Live Producer → Streaming software → copy Stream key. | |
| Kick | kick.com → Settings → Stream → copy the Stream URL and Stream key. |
| Restream | Restream dashboard → copy your Restream stream key (it forwards to every platform you've connected). |
| Custom RTMP | Paste the full server URL and key from your provider. |
Troubleshooting
“Stream key rejected” or it won't connect
Copy a fresh key from your platform, make sure your live event is actually started on the platform, and confirm the server URL is correct. Some networks block standard RTMP, so try a different network if needed.
The picture looks soft or keeps buffering
Your upload speed may be too low. Use Tools → Upload Speed Test to measure it and apply the recommended settings, or lower the resolution/bitrate in Settings. Keep Adaptive Bitrate on.
A video file won't stream
The file must be H.264 video + AAC audio (most MP4s are). Try another file or convert it first.
How do I record my screen instead of streaming?
Tap Screen Record on the bottom navigation. You can add a facecam, draw on screen, and use Game Mode for smooth gameplay capture. Recordings save to your device gallery.
Subscription & billing questions
Manage or cancel anytime in Google Play → Subscriptions. To restore a purchase on a new device, use the “Restore Purchases” option in the app. See subscription terms.
How do I delete my data?
Streamza has no account; all data is on your device. Clear it via Android Settings → Apps → Streamza → Storage → Clear data, or uninstall the app. See the Data Deletion page.
Still need help?
Email [email protected] with your device model, Android version and a short description (a screenshot helps). We'll get back to you.
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